PRIVACY POLICY

1. OUR COMMITMENT TO PRIVACY

QuinteFetch respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how QuinteFetch collects, uses, discloses, stores, and protects personal information when you use the QuinteFetch website, application, and related delivery services.

QuinteFetch operates from Belleville, Ontario, Canada. We aim to handle personal information in accordance with applicable Canadian privacy requirements.

2. INFORMATION WE MAY COLLECT

Depending on how you use QuinteFetch, we may collect information including:

• Your first and last name
• Email address
• Telephone number
• Account and authentication information
• Pickup and delivery addresses
• Location information needed to calculate or complete a delivery
• Pickup location and store information
• Delivery instructions and order details
• Vehicle requirements for a delivery
• Delivery status and order history
• Driver information associated with a delivery, including public driver profile information where applicable
• Proof-of-delivery photographs when required to document an unattended or no-answer delivery
• Ratings, reviews, compliments, and delivery feedback submitted through QuinteFetch
• Payment status and transaction-related information
• Communications you send to QuinteFetch Support
• Technical information reasonably necessary to operate, secure, troubleshoot, and improve the website, application, and service

3. HOW WE USE YOUR INFORMATION

QuinteFetch may use personal information to:

• Create and manage your account
• Authenticate you when you sign in
• Create, price, process, and manage deliveries
• Determine pickup and delivery locations and distances
• Connect customer orders with QuinteFetch drivers
• Allow drivers to complete requested deliveries
• Process and verify payments
• Show customers the progress of their deliveries
• Display relevant public driver profile information, ratings, and delivery-performance information
• Record and use proof-of-delivery photographs to confirm delivery completion and location
• Collect and display ratings, reviews, compliments, and other delivery feedback where applicable
• Maintain order history
• Provide customer support
• Investigate delivery problems, fraud, misuse, or security incidents
• Maintain and improve the reliability and security of QuinteFetch
• Meet legal, regulatory, accounting, or other legitimate business obligations

4. PAYMENT INFORMATION

QuinteFetch uses Stripe to support payment processing. Payment-card information entered through the payment process may be handled directly by Stripe and its payment services rather than stored as full card information by QuinteFetch.

QuinteFetch may retain information necessary to identify the payment status of an order and related transaction information needed to operate the service, provide support, prevent fraud, and maintain appropriate business records.

5. FIREBASE AND ONLINE SERVICES

QuinteFetch uses services provided by Google Firebase to support functions such as user authentication, database storage, application configuration, website functionality, and other backend features used by the service.

Information processed through these services may be handled by service providers acting on behalf of QuinteFetch and may be processed or stored in jurisdictions outside Ontario or Canada, subject to the service provider arrangements and applicable law.

6. DRIVERS AND DELIVERY INFORMATION

When necessary to complete a delivery, relevant order information may be made available to an authorized QuinteFetch driver. This may include pickup information, delivery information, delivery instructions, order status, and other information reasonably necessary to perform the delivery.

Drivers should only use customer information for legitimate QuinteFetch delivery purposes.

7. WHEN INFORMATION MAY BE SHARED

QuinteFetch does not sell your personal information.

Personal information may be disclosed when reasonably necessary to operate QuinteFetch, including to drivers completing deliveries, payment processors, cloud and technology service providers, and other service providers supporting the operation or security of QuinteFetch.

Information may also be disclosed where required or permitted by applicable law, including responding to lawful requests, protecting rights or safety, preventing fraud, or investigating misuse of the service.

8. DELIVERY PHOTOS, RATINGS, AND DRIVER PROFILES

QuinteFetch may require a driver to capture a proof-of-delivery photograph when an order is left unattended or when a no-answer delivery procedure is used. The photograph may show the delivered order and the surrounding delivery location reasonably necessary to document where the delivery was completed.

Proof-of-delivery photographs may be used to confirm delivery completion, provide customer support, investigate delivery concerns, resolve disputes, and help prevent fraud or misuse. Customers should avoid requesting delivery to a location where unnecessary sensitive or private information would be visible in the required delivery photograph.

QuinteFetch may collect customer ratings, written reviews, compliments, and other feedback about completed deliveries. Appropriate feedback and delivery-performance information may be associated with a driver's profile and displayed to QuinteFetch customers.

Drivers may provide profile information such as a display name, profile photograph, biography, vehicle information, ratings, delivery statistics, or similar information intended to help customers identify or learn about their QuinteFetch driver. Information designated for a public driver profile may be displayed to QuinteFetch customers.

9. CONSENT

By providing personal information and using QuinteFetch, you acknowledge that information may be collected, used, and disclosed for the purposes described in this Privacy Policy and as otherwise permitted by law.

Where required, QuinteFetch will seek appropriate consent. You may contact QuinteFetch regarding withdrawal of consent, subject to legal, contractual, and service requirements. Some information is necessary to provide the delivery service, so withdrawing consent may prevent QuinteFetch from providing some or all services.

10. INFORMATION RETENTION

QuinteFetch retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide the service, maintain appropriate business and transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal or regulatory requirements.

When information is no longer reasonably required, QuinteFetch will take appropriate steps to delete, destroy, or anonymize it, subject to applicable requirements and technical limitations.

11. SECURITY

QuinteFetch uses administrative and technical measures intended to protect personal information against unauthorized access, use, disclosure, loss, or modification.

No electronic system or method of transmission can be guaranteed to be completely secure. Customers should protect their account credentials and should never send passwords or full payment-card information in support emails.

12. ACCESS AND CORRECTION

You may request access to personal information that QuinteFetch holds about you and may request that inaccurate or incomplete personal information be corrected, subject to applicable legal exceptions.

Some account information may be reviewed or updated through the QuinteFetch website or application. For other requests, contact the QuinteFetch Privacy Officer using the contact information below.

13. ACCOUNT AND PRIVACY REQUESTS

You may contact QuinteFetch to ask questions about your personal information, request access or correction, raise a privacy concern, or request information about the handling of your personal information.

QuinteFetch may need to verify your identity before processing certain privacy or account requests.

14. CHILDREN

QuinteFetch is intended for individuals who are legally able to create an account and enter into the transactions required to use the service. QuinteFetch is not intended to knowingly collect personal information from children who are not legally permitted to use the service.

15. CHANGES TO THIS POLICY

QuinteFetch may update this Privacy Policy when the service, technology, business practices, or legal requirements change.

When appropriate, users may be notified of material changes through the website, application, or another reasonable method. The effective date shown in this policy identifies the current version.

16. PRIVACY CONTACT

The QuinteFetch Privacy Officer is responsible for privacy inquiries and concerns.

QuinteFetch Privacy Officer
Belleville, Ontario, Canada
Email: support@quintefetch.com

Please use the subject "QuinteFetch Privacy Inquiry" when contacting us about a privacy matter.

TERMS OF SERVICE

You can also review the QuinteFetch Terms of Service .